Accessibility Statement

Our Commitment

Lumen Home is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

We have implemented the following measures to ensure accessibility:

• Keyboard Navigation: All functionality is accessible via keyboard
• Alternative Text: Images include descriptive alternative text
• Color Contrast: Sufficient color contrast between text and background
• Resizable Text: Text can be resized without loss of functionality
• Form Labels: All form fields have associated labels
• Skip Navigation: Skip links to bypass repetitive content
• Semantic HTML: Proper heading structure and landmark regions
• Focus Indicators: Visible focus states for interactive elements

Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Alternative keyboard devices

Known Limitations

While we strive for full accessibility, some content may have limitations:

• Some older PDF documents may not be fully accessible
• Third-party content or applications may have varying levels of accessibility
• Video content may not always have captions (we are working to add them)

We are actively working to address these limitations and improve accessibility throughout our website.

Feedback

We welcome your feedback on the accessibility of the Lumen Home website. If you encounter any barriers or have suggestions for improvement, please contact us:

Lumen Home
Email: accessibility@lumenhome.com
Phone: 1-800-XXX-XXXX

We aim to respond to accessibility feedback within 5 business days.

Continuous Improvement

Accessibility is an ongoing effort. We regularly:

• Conduct accessibility audits
• Train our team on accessibility best practices
• Test with users who have disabilities
• Update our website to address identified issues